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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rani Midon

May 28, 2024

1  out of  5 rating by Rani Midon
"BE AWARE OF THEM GUYS!!! Unfortunately there is nothing LESS than 1 star cuz they don’t even deserve it, his employee “Dallas Price”set me extra insurance that I never requested WITHOUT MY CONSENT OR GETTING BACK TO ME BY ANY FORMAL WAY !! I was just shopping around through a PHONE CALL! SHE CHANGED MY MAILING ADDRESS ON THE PORTAL WITHOUT ASKING ME !!I found out about That when I NEVER GOT MY RENEWED ID CARDS!!! I discovered ALL THAT MESS when I was checking by coincidence my online Account trying to figure out when I hadn’t received my Renewed insurance cards ! This same employee Dallas wrote my body car style WRONG!!! Which put one of my cars under WRONG HIGHER CATEGORY for Auto Insurance!!!! Unbelievable!!! And TO COVER FOR HER MANY MISTAKES this agent was SO RUDE by TELLING ME that he told his employees not to answer me or my calls so I CHANGED AGENTS IMMEDIATELY AS DEALING WITH HIM & HIS POOR PERFORMANCE EMPLOYEES IS WASTE OF MY PRECIOUS TIME!!"
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Kassie Landvay

March 16, 2024

5  out of  5 rating by Kassie Landvay
"Mike is one of the best insurance agents out there. My car was deemed totaled and even though the process was through Progressive (since the person who hit me was at fault), Mike made sure to help me see everything through. He worked to get me answers through unresponsive Progressive agents and outlined all of the options that I had when Progressive wouldn’t. Very glad to have an agent who cares about his clients!"
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Jesse Goodman

March 3, 2024

5  out of  5 rating by Jesse Goodman
"Kendall was awesome!! Got me insurance on my car within 5 mins!!"
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Greg Reynolds

February 20, 2024

5  out of  5 rating by Greg Reynolds
"Kendall is an absolute pleasure to work with! I never thought I could save so much by switching to one of the better known insurance companies. Kendall made switching easy and even helped me cancel my policy with the other provider. Thanks Kendall!"
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Larry Lefkovitz

December 20, 2023

5  out of  5 rating by Larry Lefkovitz
"Excellent staff"
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Beth-Eileen Walker

December 16, 2023

5  out of  5 rating by Beth-Eileen Walker
"Amazing customer service, prepared and knowledgeable staff. Highly recommended."
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Stephano dasaro

October 24, 2023

5  out of  5 rating by Stephano dasaro
"Best rates with Mike Bates"
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Karen Freeman

September 27, 2023

5  out of  5 rating by Karen Freeman
"Quality customer service. In insurance, you get what you pay for. They may not be as cheap as GIECO but they are there when you need them with no surprises."
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Standard Assembly

July 21, 2023

5  out of  5 rating by Standard Assembly
"We love working with Mike Bates and team! Kendall and Calen are always very helpful for renter's insurance policies."
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Samantha London

December 5, 2022

5  out of  5 rating by Samantha London
"I spoke with Kendall about switching my auto and renters insurance to State Farm and I could not be more grateful for her assistance along the way. She’s saving me a significant amount of money and without her help, this process would not have been as easy. Kendall is so sweet and really cares about my needs - so, thank you Kendall!"
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Tiffani Goddard

May 10, 2022

5  out of  5 rating by Tiffani Goddard
"Kendall was super helpful, honest, knowledgeable, provided me with the best rate and all the information I needed. Would recommend her to anyone! I know purchasing insurance can be kind of a daunting task but she made it easy."
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Leighanne Chiupka

January 17, 2022

5  out of  5 rating by Leighanne Chiupka
"Love the staff. They are thoughtful and nice. I always get holliday cards from Mr Bates."
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Tim Wyatt

July 16, 2021

5  out of  5 rating by Tim Wyatt
"Have been doing business with them for over 30 years. They always have been responsive and taken care of my needs."
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Steve Whitlow

February 27, 2021

5  out of  5 rating by Steve Whitlow
"Good people to work with very helpful"
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Sherri LaRue

March 1, 2020

1  out of  5 rating by Sherri LaRue
"Denied home owners claims but my home owners insurance doubled. My auto insurance kept increasing after the sudden death of my husband with NO claims and NO tickets."
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Jan Jackson

November 25, 2019

5  out of  5 rating by Jan Jackson
"I arrived in Nashville a short time ago. I lucked out with Mike Bates. I have been with State Farm for at least 30 years, but have never had such an efficient, helpful and friendly agent."
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Cathy Russell

November 21, 2019

5  out of  5 rating by Cathy Russell
"Mike Bates is a truly amazing man. Appreciate all you do."
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David Sawyer

December 21, 2018

5  out of  5 rating by David Sawyer
"I recently installed a new HVAC unit in this office. The staff was very nice and there good customer service was easily heard throughout the day"
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Jason Weakley

October 20, 2018

5  out of  5 rating by Jason Weakley
"Mike Bates and his entire staff are wonderful people and always happy to help answer questions. Whenever I have an issue with my car, even if my policy doesn't cover something I need I learn something new about my policy every time I call. I also love that sometimes I may not be able to talk to someone I can just send an email and then I get a reply that it's been taken care of. This office is on point and I appreciate all the hard work they do."
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Jenita Smith

October 4, 2018

5  out of  5 rating by Jenita Smith
"Mike Bates and his team are the best! I’ve been and insured driver and homeowner for the past 44 years and used multiple agencies throughout this time. This agency ranks number 1 to me in my experience. They continue to surprise me with amazing customer support. No one has ever invited me in to say thank you for my business and make sure my needs are being met. Their rates and coverage have always been the best and I wouldn’t consider allowing any other agency handle my insurance needs."
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September 28, 2018

5  out of  5 rating by roadrocket7
"Mike and all of his staff are the best. You feel so welcome and given special attention, no matter what your needs. Mike's been in Bellevue for a long time, always there. That's what really counts!"
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Rich Morris

September 27, 2018

5  out of  5 rating by Rich Morris
"I have been doing business with MIKE and MIKE, for a number of years and could not ask for any better service than they have provided to us. Fortunately, I have not had to file a claim very much, but Mike was right there for me from the get go, advising me every step of the way, when I did have a car issue. For the record, his advice was right on target. Mike Jr. really went to bat for me regarding our home insurance and what I really needed, based on our somewhat unusual circumstances. The office staff has always been very professional and helpful in all my dealings with them. I do not believe that you could ask for anyone to be any better at their job, than the entire team at Mike Bates’s State Farm Insurance."
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Susan McDonald

September 25, 2018

5  out of  5 rating by Susan McDonald
"Excellent communication, good service, fair prices."
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Jaymee Westover

September 24, 2018

3  out of  5 rating by Jaymee Westover
"The people at this office are really nice, and I like working with them. However, every time we make a change to our account at all, we have problems. We had two renters insurance for the same apartment for a while because one wasn’t cancelled properly. Now, when we added a new car, the incorrect car was taken off our account so we’ve been paying insurance on a car we don’t have and driving our main car uninsured without knowing it. While I like the people, those types of errors are not okay to me."
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Tim Roach

September 22, 2018

5  out of  5 rating by Tim Roach
"Everyone at this office is helpful and friendly. Every insurance need I have had has been met quickly with a great product at a great price."