State Farm® Insurance Agent Mike Bates

"While the staff is great, Mike Bates Sr is categorically and verifiably not on the side of his clients. Attached is Mr. Bates’ response on if he asked for my policy to be cancelled. His answer is “yes” in all caps. It’s one thing to have a company cancel a client for too many claims, but to have your agent ask for your cancellation is more than odd. People need to know that he’ll absolutely do that while citing 25 years worth of claims of people no longer on a policy. It was a decision that didn’t bother me considering the two accidents I’ve been in the last 2.5 years, but Mr. Bates kept emailing me about the cancellation as if it were the first time. Each email more strange than the last with no new information. This doesn’t even touch the tone of Mr. Bates’ response that was more than strange— it would be categorized as bizarre, combative, snide, and contradictory. He also quoted scripture beneath his signature line in a display of piety that’s hard to stomach. Good luck to anyone who works for him and who is covered by him."

"They were recommended by a friend and have always been helpful and communicative with me!"

"Michael Bates Jr. was always helpful before we made a claim on our home. But after reflecting on a terrible experience with State Farm two years ago, I feel it's my responsibility to warn others against the company as a whole. State Farm refused to repair our roof that had hail damage, when other insurance companies in our neighborhood paid for damage from the same storm. When we questioned this decision, we were told we would need a lawyer. What kind of company threatens a legal battle when a customer legitimately has a question about the approval process? After being faithful customers for more than 15 years, I expected more from them, and still can't believe how we were treated. I genuinely hope the cost of our roof was worth it for them, as we not only dropped our overpriced insurance policies, but have encouraged our friends and family to either do the same, or even better, to never use State Farm in the first place."

"Kendall was so amazing to work with!! She was so helpful and worked with me to figure out exactly what I needed. I got a great deal and she explained the process to me so thoroughly! Kendall went above and beyond for me and I am so grateful!"

"BE AWARE OF THEM GUYS!!! Unfortunately there is nothing LESS than 1 star cuz they don’t even deserve it, his employee “Dallas Price”set me extra insurance that I never requested WITHOUT MY CONSENT OR GETTING BACK TO ME BY ANY FORMAL WAY !! I was just shopping around through a PHONE CALL! SHE CHANGED MY MAILING ADDRESS ON THE PORTAL WITHOUT ASKING ME !!I found out about That when I NEVER GOT MY RENEWED ID CARDS!!! I discovered ALL THAT MESS when I was checking by coincidence my online Account trying to figure out when I hadn’t received my Renewed insurance cards ! This same employee Dallas wrote my body car style WRONG!!! Which put one of my cars under WRONG HIGHER CATEGORY for Auto Insurance!!!! Unbelievable!!! And TO COVER FOR HER MANY MISTAKES this agent was SO RUDE by TELLING ME that he told his employees not to answer me or my calls so I CHANGED AGENTS IMMEDIATELY AS DEALING WITH HIM & HIS POOR PERFORMANCE EMPLOYEES IS WASTE OF MY PRECIOUS TIME!!"

"Mike is one of the best insurance agents out there. My car was deemed totaled and even though the process was through Progressive (since the person who hit me was at fault), Mike made sure to help me see everything through. He worked to get me answers through unresponsive Progressive agents and outlined all of the options that I had when Progressive wouldn’t. Very glad to have an agent who cares about his clients!"

"Kendall was awesome!! Got me insurance on my car within 5 mins!!"

"Kendall is an absolute pleasure to work with! I never thought I could save so much by switching to one of the better known insurance companies. Kendall made switching easy and even helped me cancel my policy with the other provider. Thanks Kendall!"

"Excellent staff"

"Amazing customer service, prepared and knowledgeable staff. Highly recommended."

"Best rates with Mike Bates"

"Quality customer service. In insurance, you get what you pay for. They may not be as cheap as GIECO but they are there when you need them with no surprises."

"We love working with Mike Bates and team! Kendall and Calen are always very helpful for renter's insurance policies."

"I spoke with Kendall about switching my auto and renters insurance to State Farm and I could not be more grateful for her assistance along the way. She’s saving me a significant amount of money and without her help, this process would not have been as easy. Kendall is so sweet and really cares about my needs - so, thank you Kendall!"

"Kendall was super helpful, honest, knowledgeable, provided me with the best rate and all the information I needed. Would recommend her to anyone! I know purchasing insurance can be kind of a daunting task but she made it easy."

"Love the staff. They are thoughtful and nice. I always get holliday cards from Mr Bates."

"Have been doing business with them for over 30 years. They always have been responsive and taken care of my needs."

"Good people to work with very helpful"

"Denied home owners claims but my home owners insurance doubled. My auto insurance kept increasing after the sudden death of my husband with NO claims and NO tickets."

"I arrived in Nashville a short time ago. I lucked out with Mike Bates. I have been with State Farm for at least 30 years, but have never had such an efficient, helpful and friendly agent."

"Mike Bates is a truly amazing man. Appreciate all you do."

"I recently installed a new HVAC unit in this office. The staff was very nice and there good customer service was easily heard throughout the day"

"Mike Bates and his entire staff are wonderful people and always happy to help answer questions. Whenever I have an issue with my car, even if my policy doesn't cover something I need I learn something new about my policy every time I call. I also love that sometimes I may not be able to talk to someone I can just send an email and then I get a reply that it's been taken care of. This office is on point and I appreciate all the hard work they do."

"Mike Bates and his team are the best! I’ve been and insured driver and homeowner for the past 44 years and used multiple agencies throughout this time. This agency ranks number 1 to me in my experience. They continue to surprise me with amazing customer support. No one has ever invited me in to say thank you for my business and make sure my needs are being met. Their rates and coverage have always been the best and I wouldn’t consider allowing any other agency handle my insurance needs."

"Mike and all of his staff are the best. You feel so welcome and given special attention, no matter what your needs. Mike's been in Bellevue for a long time, always there. That's what really counts!"